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Updates for March 15
Updates for Clients Integrations Clients can now access our integration documentation portal here. The portal provides access to professional documentation, real examples, all the REST and Webhook API...
View ArticleColumn Configurations
Updates for Clients New column configurations: clients can customize column view and set a company default. Click on the gear icon and Column Configuration. Choose columns, drag and drop for order on...
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Schedule updates
Updates for Clients New Work Order View A new Work Order view is coming in the next few weeks. You can view the changes here. The same functionality is available with a clean, easier to use view....
View Article“On My Way” Updates
Updates for Clients New Work Order Page New work order page is live. We’ve streamlined your experience to make creating work orders easy. Reference this page to see what’s changed. “On My Way” Changes...
View ArticleProvider Matching Updates
Updates for Clients Matching Algorithm Updates You can now see why providers are recommended for you. For example, “1 desired skill,” “work-type experienced,” “drug & background check.” Work Order...
View ArticleNavigation Change, PayPal in Canada
Updates for Clients Navigation Update Navigation is changed for easier accessibility. Sub-categories are now stacked instead of horizontal. Updates for Technicians Canada Payments Technicians in Canada...
View ArticleLocation Editing
Updates for Clients Location Editing Clients can edit the location in any Flightboard status. Once the location is changed, the echnician will be notified. If happens outside the confirmation window,...
View ArticleEasy mass imports
Updates for Clients Integrations Autotask mapping is now bidirectional. Clients can now easily integrate their Autotask system with Field Nation by mapping fields to their settings. Mass Imports When a...
View ArticleFee Changes for Technicians
Updates for Buyers Mass Imports New fields are now available for mass import to track integration type and ID. This change supports greater automation for customers with integrations. Integrations...
View ArticleTechnician Endorsements
Updates for Buyers Integrations New user interface. Now, users can see active integrations versus ones available. In addition, you can now see what tier each out-of-the-box or custom Integration...
View ArticleUniversal Time Codes
Updates for Buyers Add work order content via out-of-the-box integrations Customers can now add work order details and confidential information to their work order descriptions via their out-of-the-box...
View Article“Report a Problem” Updates
Updates for Buyers and Technicians “Report a Problem” updates “Report a Problem” problem types and subcategories have been updated to ensure better case management and reporting. We looked at past...
View Article“Can’t Find a Provider” Update
Updates for Buyers Remote work order address requirement Buyers doing remote work orders will now have their address set at the company level before the work can be approved. Previously, addresses were...
View ArticleUpdated Work Order Create Form
Updates for Buyers Updated work order create form The Modular Work Order Create form is available for new buyers. The work order summary is located on the left side of the screen and non-required...
View ArticleOAI & Adjust Max Hours
Updates for Buyers and Providers References to Trust and Safety and Workers’ Compensation are being updated to Occupational Accident Insurance or OAI. No functional or policy change. This is a name...
View ArticleNew Work Order Create Fields
Updates for Buyers New Field, Approximate Time To Complete, has been added to the pay section of a work order The Approximate Time To Complete field will provide more robust reporting for the pricing...
View ArticleLocation Editing
Updates for Clients Location Editing Clients can edit the location in any Flightboard status. Once the location is changed, the echnician will be notified. If happens outside the confirmation window,...
View ArticleEasy mass imports
Updates for Clients Integrations Autotask mapping is now bidirectional. Clients can now easily integrate their Autotask system with Field Nation by mapping fields to their settings. Mass Imports When a...
View ArticleFee Changes for Technicians
Updates for Buyers Mass Imports New fields are now available for mass import to track integration type and ID. This change supports greater automation for customers with integrations. Integrations...
View ArticleTechnician Endorsements
Updates for Buyers Integrations New user interface. Now, users can see active integrations versus ones available. In addition, you can now see what tier each out-of-the-box or custom Integration...
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